Privacy Policy
Effective Date: September 21, 2026
Last Updated: September 21, 2026
To Harness Real Design LLC ("THRD," "we," "us," or "our") operates the website openthrd.com (the "Site") and related social channels (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit the Site, make a purchase, or otherwise interact with us.
By using the Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information You Provide to Us
• Account & Order Information: Name, email address, phone number, shipping and billing address, and order history when you create an account, place an order, or contact us.
• Payment Information: Payment card details are collected and processed by our third-party payment processor (e.g., Shopify Payments, Stripe). We do not store full payment card numbers on our own servers.
• Marketing Signups: If you opt in, your email address and/or phone number for our email and SMS marketing lists (including product drops, "friends of the house" content, and promotional messages).
• Communications: Information you provide when you contact us for customer service, including the contents of your message.
Information Collected Automatically
• Device & Usage Data: IP address, browser type, device type, pages viewed, referring URLs, and time spent on the Site, collected via cookies and similar tracking technologies.
• Cookies & Analytics: We use cookies and tools such as Google Analytics and Meta Pixel (if applicable) to understand how visitors use the Site and to measure the performance of our marketing.
Information from Third Parties
• Information from payment processors, shipping carriers, and marketing/SMS platforms (e.g., Klaviyo, Postscript, or similar) that we use to operate the Services.
2. How We Use Your Information
We use the information we collect to:
• Process and fulfill orders, including shipping and customer service
• Create and manage your account
• Send transactional communications (order confirmations, shipping updates)
• Send marketing communications via email and SMS, where you have opted in
• Improve the Site, our products, and the overall customer experience
• Detect and prevent fraud or unauthorized transactions
• Comply with legal obligations
3. SMS & Email Marketing
If you opt in to receive marketing text messages or emails from THRD:
• You may unsubscribe at any time by clicking "unsubscribe" in any email or replying "STOP" to any SMS message.
• Message and data rates may apply for SMS communications.
• Message frequency may vary.
• Consent to receive marketing messages is not a condition of any purchase.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
• Service Providers: Payment processors, shipping/fulfillment partners, marketing and SMS/email platforms, and analytics providers who perform services on our behalf.
• Legal Compliance: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of THRD, our customers, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Cookies
We use cookies and similar technologies to operate and improve the Site. You can control cookies through your browser settings; disabling cookies may affect certain features of the Site.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Your Choices & Rights
• Marketing Opt-Out: Unsubscribe from email or SMS marketing at any time as described above.
• Access & Correction: You may contact us to request access to, correction of, or deletion of your personal information.
• Do Not Track: Our Site does not currently respond to "Do Not Track" browser signals.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
The Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date, and changes become effective as soon as they are posted.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at: To Harness Real Design LLC. Email: support@openthrd.com
ALL RIGHTS RESERVED @THRD 2026